Privacy Policy

1. Introduction

Universal Clinical Center("we," "our," or "the Clinic") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website universalclinicalcenter.com or contact us through our online contact form.

This website Privacy Policy applies only to information collected through this website. Your medical records and protected health information (PHI) are governed separately by our HIPAA Notice of Privacy Practices, which is provided to you at the time of your first clinical visit.

2. Information We Collect

When you submit our online contact form, we collect only the information you voluntarily provide:

• Name — to address your inquiry
• Phone number — so our staff can reach you
• Email address (optional) — for written follow-up if requested
• Message (optional) — the content of your inquiry

We do not collect Social Security numbers, dates of birth, insurance IDs, or any clinical or diagnostic information through this website. Please do not include sensitive health information in the contact form.

We also automatically collect standard server log data such as your browser type, IP address, and the pages you visit, solely for security monitoring and site performance purposes.

3. How We Use Your Information

We use the information you submit through the contact form only to:

• Respond to your inquiry or appointment request
• Schedule or confirm clinical appointments
• Provide information about our services that you have requested

We do not use your contact form information for marketing, sell it to third parties, or use it for any purpose other than responding to your specific inquiry.

4. HIPAA and Your Health Information

Universal Clinical Center is a HIPAA-covered entity. Any protected health information (PHI) created or received in connection with your care is governed by HIPAA and our separate Notice of Privacy Practices. If you have questions about how your medical records are handled, please contact our Privacy Officer at universal@universalclinicalcenter.com.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in the following limited circumstances:

• Service providers: We use a trusted email delivery provider to transmit your contact form submission to our staff. These providers are contractually prohibited from using your data for any other purpose.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights or safety of any person.

6. Data Security

Our website uses HTTPS encryption for all data in transit. Contact form submissions are transmitted via encrypted email to our staff. We retain contact form information only as long as necessary to respond to your inquiry and do not store it in a public-facing database.

No method of transmission over the internet is 100% secure. We encourage you not to share sensitive medical details through the contact form; instead, please call us directly at 305-639-8685.

7. Cookies and Tracking

This website does not use advertising cookies, tracking pixels, or third-party analytics services. We do not display advertisements. The only external service embedded on this site is a Google Maps iframe to display our clinic location; Google's own privacy policy governs any data collected by that embed.

8. Your Rights (Florida Residents)

Under Florida law and applicable federal law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your contact information from our records

To exercise any of these rights, contact us at universal@universalclinicalcenter.com.

9. Children's Privacy

This website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the website after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: